A website keeps changing after launch: software is updated, business details move on, and customer journeys can break in small but important ways. Website care gives those tasks a clear owner and an agreed process. We review the site’s current setup, define the maintenance scope, and handle routine work with appropriate checks. You know what is included, what needs a separate change request, and how issues will be communicated when they arise.
A focused service with practical priorities.
The proposal confirms your scope, priorities, and deliverables before work starts.
We establish the platform, hosting arrangements, key integrations, and access available for maintenance. Existing problems and unsupported components are identified early so the care plan reflects the actual condition of the website.
We handle agreed updates through a considered process that reflects the website’s complexity. Compatibility, backup arrangements, and the ability to recover are reviewed before changes, with important behaviour checked afterwards rather than assumed to be unaffected.
We review what is backed up, how often, where it is stored, and who is responsible for recovery. The agreed approach should be practical for the site, with limitations and any testing requirements explained clearly.
We carry out the agreed checks and content tasks, recording work and raising issues that need wider attention. Larger redesigns, custom development, and third-party incidents are distinguished from routine care so the service remains transparent.
Clear communication at each stage.
We review the website, access, dependencies, and existing maintenance responsibilities.
We define the update process, checks, backups, and included support tasks.
We carry out the agreed work and explain any issues or additional decisions needed.
Not automatically. Hosting and website maintenance are related but separate responsibilities. We review your current arrangement and confirm what is included in the proposal, including any third-party costs or access needed to support the site properly.
Often, yes, after an initial review. The platform, code quality, licences, and access can affect what is practical. We explain any work needed to establish a reliable starting point before committing to ongoing maintenance.
No. Hosting incidents, third-party failures, attacks, and other issues can still occur. Website care is about reducing avoidable problems and having a clear process for agreed support and recovery, not promising uninterrupted operation under every circumstance.
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Explore Ecommerce WebsitesTell us where you want to go.
We’ll work out the next step together.